Refund policy

REFUND, REPLACEMENT & CANCELLATION POLICY

At Gocliq, we strive to ensure that every product reaches our customers in perfect condition. Please read this policy carefully before placing an order.

Package Acceptance at Delivery

Customers are advised to inspect the outer package at the time of delivery before accepting it.

If the package appears tampered, opened, damaged, or resealed, customers should refuse delivery and immediately notify Gocliq at info@gocliq.in with their Order ID and, where possible, photographs of the package.

Gocliq reserves the right to reject any replacement or refund claim relating to a visibly tampered package that was accepted by the customer.

Replacement Policy

Customers must raise a replacement request within 2 days of delivery (including the date of delivery) by emailing info@gocliq.in.

Eligible Reasons for Replacement

Replacement requests will only be considered if:

  • Manufacturing defect in the product
  • Product received damaged or broken
  • Incorrect product received

Mandatory Proof Required

To help us verify your claim, please provide:

  • Order ID
  • Clear images of the product
  • Clear images of the outer packaging, including the shipping label
  • A clear, continuous, and unedited unboxing video
  • A detailed description of the issue

The unboxing video should begin before the package is opened and must clearly show:

  • The sealed package from all sides before opening
  • The shipping label
  • The complete unboxing process without any cuts or pauses
  • The product received
  • The reported issue, if any

An unboxing video helps us verify replacement requests. Gocliq reserves the right to request additional information or assess claims based on the available evidence.

Once your request is received, our support team will review the details and notify you of the outcome. If the claim is approved, a replacement will be processed, subject to product availability.

Conditions for Replacement

To qualify for a replacement:

  • The product must be returned in its original condition.
  • The product must be returned with all original accessories, manuals, tags, and packaging.
  • A valid proof of purchase or order confirmation must be provided.
  • The product must not show signs of misuse, tampering, unauthorized repair, modification, or customer-caused physical damage after delivery.

Please do not return any product without prior confirmation from our support team. Unauthorized returns may not be accepted.

Non-Eligible Replacement Cases

Replacement requests will not be accepted for:

  • Normal wear and tear.
  • Damage caused by improper use, misuse, or mishandling.
  • Physical or accidental damage occurring after delivery.
  • Damage caused by water, fire, impact, or negligence.
  • Damage resulting from voltage fluctuations, improper charging, or other power-related issues.
  • Unauthorized repair, modification, or tampering.
  • Missing accessories not reported within 2 days of delivery (including the date of delivery).
  • Products showing signs of excessive use.
  • Minor variations in colour, finish, or appearance due to photography, lighting conditions, screen settings, or device display differences.
  • Claims raised after the specified replacement request period.

No Returns for Change of Mind

Gocliq does not accept returns, replacements, or refunds for:

  • Change of mind.
  • Incorrect product selection by the customer.
  • The product is no longer required after delivery.
  • Preference-related reasons, such as colour, size, model, design, or variant, where the delivered product matches the order placed.
  • Quality expectations not meeting personal preferences.

Refund Policy

Gocliq follows a Replacement-Only Policy.

Refunds are generally not available once an order has been delivered.

Refunds will be considered only in the following exceptional circumstances:

  • The approved replacement product is permanently unavailable.
  • Gocliq is unable to provide a replacement due to stock unavailability or any other valid operational reason.

If a refund is approved, it will be processed to the original payment method within 5–7 business days.

Fraudulent or Invalid Claims

Gocliq reserves the right to reject any replacement or refund request if the claim is found to be fraudulent, false, misleading, abusive, or unsupported by sufficient evidence.

Gocliq may also request additional information or documentation to verify any claim before processing a replacement or refund.

Order Cancellation

Before Shipment

Orders may be cancelled before dispatch by contacting info@gocliq.in with your order details.

For prepaid orders cancelled before shipment, the refund will be processed to the original payment method within 5–7 business days.

After Shipment

Once an order has been dispatched, cancellation may not be possible.

Customers may contact our support team for assistance. Any cancellation request after dispatch will be subject to shipment status and courier partner policies.

Product Damage After Delivery

Gocliq shall not be responsible for any replacement or refund if the product is damaged after delivery due to:

  • Customer misuse or mishandling
  • Accidental or physical damage
  • Improper storage or handling
  • Negligence
  • Unauthorized repair, modification, or tampering

Colour & Appearance Disclaimer

Actual product colours may vary slightly from the images displayed on our website due to lighting conditions, photography, screen settings, and device display differences.

Such variations shall not be considered manufacturing defects or valid grounds for replacement or refund.

Contact Us

For any replacement, cancellation, refund eligibility, or order-related queries, please contact us:

Email: info@gocliq.in

Gocliq reserves the right to amend, modify, or update this policy at any time without prior notice. The latest version of this policy published on the Gocliq website shall prevail.